Your money protected, in the app and on WhatsApp
How Max protects you, and what to do if something goes wrong.
Why you can trust us
Authorized by the Central Bank
Max is a payment institution authorized by the Central Bank of Brazil.
Verified by Meta
Max's WhatsApp profile has the verification badge. Always check the badge before chatting.
Encrypted data
Your information and your customer's card data travel protected. Nothing is stored on the phone.
This is how Max talks to you
- Through the official number With Meta's verification badge.
- Through the Max app After your biometrics.
- With a receipt For every Pix and every sale.
Max will never
- Call asking for a code or password
- Ask for a Pix to release money or unlock your account
Watch out for these scam signs
People who sell get a lot of messages and a lot of receipts. These are the most common scams in a seller's routine.
Fake Pix receipt
The customer shows a screenshot, but the money never arrived. Before handing over the product, check in the app that the Pix came in.
Scheduled Pix shown as paid
A scheduled Pix is not money in your account yet. Only count on it when it shows up in your statement.
Number without the verified badge
Max only talks to you through the official number, with Meta's verification badge on WhatsApp.
Requests for a password, code or face scan
No one at Max asks for your password or code, or for face verification over a video call.
A link to “update your details”
Don't click. Any update is done inside the Max app.
Lost your phone or saw something strange?
Block your account right away. Then message support on WhatsApp.
If your phone goes missing
Block your account.
From the block screen, in any browser.
Message support.
On WhatsApp (11) 5254-1120.
Get your access back.
With support, on a new device.
Fell for a scam?
Message support as soon as possible. If it was a Pix, ask for a refund through the Special Refund Mechanism, the MED.
Understand how the MED worksLegal notice
Max is a payment institution that issues electronic money and initiates payment transactions, authorized to operate by the Central Bank of Brazil, registered under CNPJ 54.024.532/0001-98, headquartered at Travessa São José, 455, room 74, Navegantes, Porto Alegre/RS, ZIP 90240-200, under BCB Resolution 80/21.
One more layer of protection: BC Protege+
BC Protege+ is a free Central Bank service that blocks accounts from being opened with your CPF or CNPJ without your authorization. It takes a few minutes to turn on.
Turn on BC Protege+ on the Central Bank website- Free
- You control when your CPF or CNPJ can open an account
- Turn it on directly on the Central Bank website
Sell with peace of mind. Max takes care of the rest.
No rental. No monthly fee. Sell from R$ 1.